Terms & Conditions
1. Hire rates quoted include:
- VAT (20%)
- Unlimited miles for UK hire (Maximum of 1500 miles per full week when vehicle is hired for use in Europe)
- UK standard vehicle insurance*
- UK Standard equipment & breakdown**
*Insurance loading. In some cases, ABC Marine will incur additional charges if the driver to be insured has a traffic conviction, is using a non-UK driving license or is in an occupation which is deemed high risk. Although we do everything to mitigate these costs, if chargeable charges will be passed onto the customer.
**ABC Marine will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in motorhome etc will be the responsibility of the client.
Mill Rythe Lane, Hayling Island, Hampshire. PO11 0QG
3. Depot hours
- Monday to Friday: 08h30 – 17h00
- Saturday: 08h30 – 16h00
- Sundays & Public holidays: closed unless by prior arrangement
4. Minimum Hire
This ranges from 3 to 7 days depending on the season. Christmas and New Year minimum 7 days hire. ABC Marine reserves the right to increase the minimum hire period for certain events.
5. One way Hire
One Way hire is only available when agreed in writing with Your Motorhome limited.
6. Cancellation charges
- More than 6 weeks before: Booking Deposit
- 6 weeks – 2 weeks: 50% of total hire charge
- 2 weeks – No Show: 100% of total hire charge
- Age limits: 25 to 70 years, unless agreed by the insurer.
- Driver must be able to demonstrate that they have driven on a regular basis for at least 2 years and feel confident to drive a vehicle of the dimensions of that hired.
- All drivers must have held a valid licence for 2 or more years.
- All drivers must be present at checkout of the Motorhome. No exceptions can be made.
- Production of a full, valid standard driver’s licence, as well as a valid passport are required from all drivers at the start of hire. Should the drivers fail to present all correct documentation and identification on collection of the motorhome, then ABC Marine will be unable to release the motorhome and no refunds can be given.
- If you have a modern UK licence we require both the photo card and paper counterpart.
- If you are required to supply an International licence in addition to your standard licence to drive in the UK or Europe, this must be issued in the country your standard licence was issued and be supplied alongside your standard drivers licence.
- ABC Marine may not be able to get cover for any driver with more than 6 points on the licence. Please contact the office to verify cover can be arranged.
- Drivers are personally liable for all legal penalties (e.g.: parking tickets, congestion charges, speeding fines) which are incurred during the period of hire.
- Maximum of 3 drivers per rental.
8. Collection & Return
Collection: Please allow 1 hour for the hand-over at the depot – to complete the documentation and demonstrate your vehicle to you. Please allow the same on your return.
Return: The vehicle must be returned on the date, and before the time stated, on the rental agreement. Vehicles must be returned clean and in the same condition as they left the depot, otherwise a charge will be made for excessive Valeting and or Upholstery cleaning. In the case of gross negligence ABC Marine reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over. In addition a separate toilet cleaning fee of £50.00 each will apply if the toilet waste tank and grey water is not empty on return.
Late return: If you will be late returning, ABC Marine must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £25.00 per hour will be payable for all late returns, late return exceeding 2 hours incurs the ratecard daily charge. The hirer will also be responsible for any direct costs attributable to their late return, eg lost hire for the next hirer.
9. Delivery and Return of the Vehicle
a) I acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the Motorhome Handover Checklist and with a full Diesel tank, one full LPG gas bottle and full water tank (if requested).
b) I will return the vehicle in a clean condition with a full Diesel tank, one full LPG gas bottle on the return date and time set out under the Rental Agreement.
c) I acknowledge that ABC Marine will not refund to me any monies, nor have any obligation to provide a replacement vehicle, if the Vehicle is returned or I cease to have use of the Vehicle or an item of equipment on the vehicle prior to the return date for any reason e.g. Accident, weather, theft, operator error or damage.
ABC Marine authorises the use of these vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. Child seats are available (fees applicable) and it is the responsibility of the hirer to fit them themselves. Children up to 12 years of age or 135cm in height, which ever they reach first, must use the correct child restraints appropriate for their weight under UK law.
I will not allow any animals to be carried in the Vehicle, unless the vehicle is a nominated ‘pet friendly’ vehicle. Allowing pets in a none pet friendly motorhome will result in considerable reinstatement cost.
(provided all the personal information supplied is correct)
The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is provided by LV Ltd. The hire rate quoted includes a standard excess of £500.00 per incident whilst in the UK and £750 whilst in Europe for UK licence holders. An addititional excess is applied of £250 for non UK licence holders and for festivals and sports events. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first excess. The hirer will also be fully liable for all overhead damage, any damaged deemed as gross negligence and replacement or repair of windows and windscreens or tyre damage.
13. Excess Reduction (CDW)
Our UK excess reduction costs £7.50 per day will reduce the £500.00 excess per incident for damage caused due to a collision (i.e. reported accident) to either the vehicle or third party property to £250.00. We also offer excess reduction for European use, reducing the excess from £750.00 to £250.00 per incident for £10.00 per day. The hirer will however be fully liable for any Overhead damage, replacement or repair to windows and windscreen, tyre damage or damage costs caused through gross negligence. Excess applies in respect of each incident and or claim, not each Rental. If CDW is taken, it must be for the whole rental. Should the Terms and Conditions not be adhered to, the CDW will be void and the customer will be liable in full for all costs and damages. Please note that the CDW is completely optional and can be decided upon collection of your vehicle. After the hire has commenced, CDW cannot be taken out. Excess reduction cannot be taken by non UK licence holders or when the vehicle is attending a festival or sporting event.
14. Overhead Damage
All drivers must be aware of the (unusual) height of the motorhome and are responsible for all damage if driven under an obstruction that is too low for it to clear – the obvious examples are low bridges and height restrictions into car parks etc. In this event neither the Basic Insurance nor Collision Damage Waiver will apply and the hirer will be responsible for the repair of all damages. Overhead damage is deemed as any damage to any part of the vehicle which occurs above 6 feet (1.83 metres) and or any third party property.
15. Security Deposit
There is a refundable £500.00 Security Deposit payable by credit card or debit card, the amount will be debited from your account immediately. This is fully refundable within seven days of return of the vehicle to the agreed location, on the agreed date and time, in the same condition as it was let out, with the toilet and grey water tank empty, the interior clean including all cooking appliances and the fuel tank and LPG tank full. ABC Marine reserves the right to increase the security deposit for specific events e.g. Major football events and Festivals to £1000.00.
a) On taking delivery of the Vehicle, I agree to pay the Security Deposit.
b) I irrevocably authorise ABC Marine to deduct from the Security Deposit any amounts due by me to ABC Marine Limited arising out of this Agreement.
c) The security deposit will be refunded within 7 working days of the vehicle being returned to the correct location, undamaged, with a clean interior with a full fuel tank and full LPG cylinder. We reserve the right to retain a cleaning fee if the motorhome is not returned with the interior in a clean condition. Also the toilet and waste water tank must be emptied prior to the return of the vehicle or an additional £50.00 soiling fee will be retained for each tank remaining full upon return.
d) Should any damages exceed the security deposit the customer will be responsible to settle all additional costs over and above the security deposit value within 7 days of your hire end date. Note: Where the hirer has opted for the CDW option, the lower excess will be charged in the event of a collision, but they should be aware that the £500 security deposit will be used to fund any loss or damage what so ever to equipment, fixtures and fittings, windows, tyres or negligent damage to the vehicle. Should these damages exceed £500 the customer will be liable for the total cost and the difference will need to be settled within seven days of returning the Motorhome.
16. European Travel
There is an additional charge of £10 per day for European travel to cover European Insurance and European roadside assistance. European insurance is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Europe without taking out the additional European cover insurance.
The following Countries are covered by the European Travel Insurance.
Travel outside of these countries listed above will be in breach of these terms and conditions and you will not be covered by any insurance. Please check your route carefully and ensure it doesn’t go outside these countries.
17. Insurance Extras
Additional driver with a UK or non UK licence: £25.00 per hire, clean driving licence (max 3 drivers)
Points on licence: Drivers with between 4 and 6 points incur an additional insurance cost of £5 per day. Convictions with the following codes may not get cover AC, BA,CD,DD,DR, MS, TT,UT and IN. Please check with ABC Marine if you wish to insure a driver who has any of these endorsement codes on their licence even if you think they have expired.
Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after it has been confirmed by ABC Marine and a down payment of £150.00 per week of hire has been received. Once the reservation is confirmed, a full booking confirmation pack will be e-mailed out to the client. Settlement of the remaining balance will be due four weeks prior to departure. ABC Marine reserves the right to cancel the booking if payment is not received four weeks prior to departure. Payment is by credit card (Visa or MasterCard only), debit cards, bank transfers or cheque in Pounds Sterling.
For late bookings (less than four weeks before departure) the full motorhome rental price is payable on booking. Vehicles will not be released without full payment being completed. Cheques will not be acceptable for late bookings (less than 2 weeks prior to departure).
19. Rental and Other Charges
I will pay ABC Marine;
a) All rental charges;
b) The security deposit;
c) The nominated cleaning fee if the Vehicle is not returned with the interior in a clean condition;
d) The nominated additional fee of £50.00 per tank if the toilet and waste water tank are not emptied prior to the return of the Vehicle;
e) The nominated cancellation fee in the event of cancellation of this agreement prior to acceptance or delivery of the vehicle;
f) The cost of any damage to the Vehicle or the property of any third party, subject to the insurance or CDW cover;
g) The Collision Damage Waiver fee, if applicable;
h) All government fees and duties etc;
i) All parking fines, other fines or penalties, and/or accidents including third party property damage not reported on return of the Vehicle; and associated administration costs incurred in relation to the Vehicle during the Rental Period;
j) Any other fees or charges payable by me pursuant to this Agreement. This includes any costs incurred by ABC Marine as a result of any breach by me of the terms of this Agreement;
k) The daily rental rate for the period the Vehicle is off fleet for accident repairs (demurrage);
l) Any additional costs over and above the security deposit value should damages exceed the security deposit value;
m) The cost to recover a Vehicle;
n) The cost of refilling either the Diesel or the LPG tanks;
o) Any excess mileage if the motorhome exceeds 1500 miles a week when used in Europe. If use is in the UK, no mileage restriction applies. Excess mileage when hire is for use in Europe is charged at £0.60 per mile.
20. Administration Charges
Should ABC Marine receive penalty charge notices for speeding, parking fines or congestion charges then an administration fee of £10.00 will be added to the charge to cover all administration and postage costs. ABC Marine will also add an administration charge to any variations requested on an already confirmed booking.
21. Errors in Rental Charges
Total charges as set out therein are not final. I will pay any shortfall in charges to ABC Marine and I will receive a refund for any overcharge acknowledged by ABC Marine.
22. Payment of Charges, Joint and Several Liabilities
All charges and expenses payable by me under this Agreement are due on demand by ABC Marine. If I do not pay all charges when due, I agree to pay a late charge of 1.5% per month on the outstanding balance and any collection costs incurred by ABC Marine, including reasonable legal fees. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.
23. Credit and debit Card Payment
Visa card and MasterCard debit or credit cards only. Please note that a 1.5% charge will be levied to cover banking fees when a credit card is used to make payment, debit cards incur no fee.
When payment is paid by credit card, I agree that;
- ABC Marine is irrevocably authorised to complete any documentation and to take any other action to recover from my credit or debit card issuer all amounts due by me pursuant to this Agreement, including but not limited to, any amounts due in respect to damage to the Vehicle or to property of a third party and all other additional charges as they are incurred (including all parking and traffic infringement penalties, road toll fines, congestion charges, and associated administration costs);
- I will not dispute my liability to ABC Marine for any amount due under this agreement and I shall indemnify and keep indemnified ABC Marine against any loss incurred (including legal costs) by reason of notifying my credit or debit card issuer of such dispute ¨iii. ABC Marine Limited may process the credit or debit card voucher; in the event that ABC Marine elects to accept payment of the Security Deposit by holding an open security payment which will be cancelled at the completion of the Rental Period, I agree that ABC Marine is entitled to recover payment from my credit or debit card issuer pursuant to clause 23 in respect of any amounts due which were not known at the time of cancelling the open security payment.
I acknowledge that all transactions under this agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against my credit or debit card and the amount refunded within 7 days after the expiration of the rental period. I release ABC Marine from any liability for such variation.
24. Use of the Vehicle
I agree that during the rental period, I will not and will not allow the Vehicle to be;
a) Driven otherwise than in a cautious, prudent and normal manner;
b) Used in a manner which could cause damage;
c) Driven in a prohibited area or in an area other than the areas indicated by me to ABC Marine
d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
e) Left with the ignition key in the vehicle while it is unoccupied.
f) Left unoccupied with the flat screen covered or removed.
g) Driven by persons:
- Under the age of 25 years;
- Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading ‘Hire’s name/ contact’ on the Rental Agreement.
h) Damaged by submersion in water or contact with Salt Water
i) Used for any illegal purpose for any race, rally or contest
j) Used to tow any vehicle or trailer, unless authorized specifically by ABC Marine.
k) Used to carry passengers or property for hire or reward
l) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement
m) Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material
n) Attending a festival or major sporting event without notifying ABC Marine
o) Otherwise used in breach of my obligations under this Agreement.
25. Vehicle Damage – Insurance Cover
I am aware that;
a) The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or their possessions.
b) I will have to pay an excess for any Insurance claim. The insurance excess is £500.00¨per incident when used in the UK and £750 when used in Europe. Licence holders from outside the UK have an additional excess of £250, which cannot be reduced and no CDW is available.
c) The excess may be reduced in most circumstances, by taking out a Excess reduction extra(CDW). Only UK licence holders who are not attending a sports event or festival can purchase Excess reduction.
d) I will not have any insurance cover and I will be responsible for the total cost of any damage if I breach any of the terms of this Agreement.
e) In the case of winter hire, ABC Marine will not be and cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.
f) I will be responsible for any damage caused through gross negligence and will not be covered by the insurance including CDW should I drive into, or reverse into any objects e.g. bridges, overhead signs, trees etc or cause any other damage through gross negligence.
26. Road Restrictions
a) All Vehicles may only be driven on sealed / bitumen roads or suitable caravan sites.
b) I acknowledge that ABC Marine reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.
27. Alterations to the Vehicle
I shall not make any alterations or additions to the Vehicle without the prior written consent of ABC Marine.
a) I shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels, tyre pressures and batteries.
b) I acknowledge that ABC Marine will reimburse me for expenditure up to UK £40.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle (not including the water system, refrigerator, heating, audio and DVD equipment)â€¨provided That:
i. I produce relevant receipts: and¨
ii. I have received the prior consent of ABC Marine;
iii. The damage is not due to my fault or my breach of this Agreement.
c) Subject to the terms of this agreement, I will pay for the cost of repairing or replacing tyres damaged during the Rental Period PROVIDED THAT ABC Marine will reimburse me for expenditure reasonably incurred if;
i. I produce relevant receipts;
ii. The tyre is defective and is returned by me to ABC Marine for inspection
iii. The manufacturer accepts liability under his warranty,
d) I will be liable for any costs associated with the incorrect use of fuel. All vehicles run on DIESEL.
29. Motorhome Systems
ABC Marine will carry out a full Pre Checkout Inspection (PCI) on every motorhome before the commencement of hire. The PCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the motorhome and shown how each system works. Should an onboard system fail during your hire, ABC Marine will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and ABC Marine cannot be held responsible and will not refund any monies should a loss of service be encountered.
30. Responsibility when accident occurs
a) In the event of any accident, loss or damage arising out of the use of the vehicle, I will
- Notify ABC Marine within 24hrs of the happening of the event, ideally immediately the accident occurs.
- Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;
- Complete a European accident report form as supplied;
- Not make any admission of liability to other parties, settlement offer or other offer;
- Assist ABC Marine in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.
b) I acknowledge that the excess or other amount due by me in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period.
c) I will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault.
d) No security deposit or insurance excess will be refunded until claim is settled.
31. Change of Vehicle
ABC Marine reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle ordered. In that event, I shall not be liable for any increased rental or other charges save for any addition running costs pertaining to the substitute vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement.
32. Terminating the Agreement
I acknowledge that ABC Marine may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that I will pay the reasonable costs of repossessing the Vehicle, including towing charges if;
a) I am in breach of any term of this Agreement.
b) I have obtained the Vehicle through fraud or misrepresentation.
c) Any statement, representation or warranty made by the customer in respect to himself or additional drivers is incorrect.
d) The Vehicle appears to be abandoned.
e) The Vehicle is not returned on the agreed return date or ABC Marine reasonably believes that the Vehicle will not be returned on the agreed return date.
f) ABC Marine considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger. I understand that in the event of such termination or repossession, I have no right to a refund of any part of the rental charges or the Security Deposit.
33. Release and Indemnity of ABC Marine
a) Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, I release ABC Marine, its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:
i. Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose;
ii. Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any ABC Marine premises or recovered or handled by ABC Marine.
b) Subject to any insurance arrangements agreed with ABC Marine, I hereby indemnify and shall keep indemnified ABC Marine, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.
34. Title to Vehicle
I acknowledge that ABC Marine retains title to the Vehicle and its contents and that I possess the goods as a mere bailee only. I do not have any right to pledge ABC Marine’scredit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
Any changes to this agreement must be in writing and must be signed on behalf of ABC Marine and by me.
36. Force Majeure
We will make every effort to ensure that the reserved Motorhome is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable Motorhome is not available our liability is limited to the refunds of all monies paid by you.
37. My Warranties
I warrant that all information supplied by me to ABC Marine in connection with this agreement is true.
38. Proper Law
This agreement shall be governed by the law of Great Britain in which this agreement was signed.
39. Data Protection Act
The information that you have provided to ABC Marine will be used to fulfill this contract placed with us. We will not pass this information onto any other organisation outside this company other than to our insurer.
40. Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. ABC Marine reserves the right to add or amend the vehicle specifications and rental charges without prior notice.